FAQ – Frequently Asked Questions

Orders

How do I place an order?

Add your items to the cart, then follow the payment steps. You will receive a confirmation email.

Can I modify or cancel my order?

Contact us quickly via our customer service. If the order has not yet been shipped, we will do our best to modify it.

Delivery

What are the delivery times?

Delivery times vary depending on the products and your location. Generally, allow 5 to 15 business days.

How do I track my order?

A tracking number will be sent to you by email as soon as your package is shipped.

Returns & Refunds

What is your return policy?

You have 14 days after receipt to report a problem. Contact our customer service to initiate a return.

When will I be refunded?

The refund is processed within 5 to 10 business days after receipt of the return and validation of the condition of the returned products.

Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), PayPal, and other secure payment methods.